That's a pretty crappy answer from the manufacturer.
If I spend $300 for a CP, I expect much better quality. That response is completely unacceptable.
I'll stick with my Schutt or my Wilson or my old All American.
Jay, it sounds like you may need to work with your catcher a little bit.
If the catcher, after the catch, would put the ball/glove directly into the sliding players face, it would probably fix some of these issues.