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Posted

Was contacted by New Balance at 9:00 AM (Eastern) and was told to ship back the shoes and they would be glad to give me a replacement. Said the process takes 2-3 weeks.  I'm fine with that now being that I'm still more than three weeks away from my the year's first association meeting and about two months away from working the first scrimmage. 

  • Like 1
Posted

I was going to replace my Spot-Bilts (yes I said Spot-Bilts) with 460's this year, but I am now having second thoughts.

 

LOVE the SB shoes.

Posted

I have the 460's and love them. I had the 450's previously...I like the light weight and the ease of movement in them. They run true to length and are D width, which for me is like putting your foot in shoe that is 2 feet wide...narrow feet are the worst!

Posted

I was going to replace my Spot-Bilts (yes I said Spot-Bilts) with 460's this year, but I am now having second thoughts.

 

LOVE the SB shoes.

 

Even with the problem I experienced, they are still fantasic shoes.  Plus, these are the official shoes for MLB and a lot of the umpires wear them.  Can't imagine they would be wearing them if they were uncomfortable.

 

The only reason I would have had for switching would have been New Balance telling me they wouldn't replace my shoes.  I couldn't justify spending $100+ again if they wouldn't help me out because of a flaw in a certain number of these shoes.  Their customer service and willingness to replace the shoes tell me they really stand behind their product.

Posted

I have the 460's and love them. I had the 450's previously...I like the light weight and the ease of movement in them. They run true to length and are D width, which for me is like putting your foot in shoe that is 2 feet wide...narrow feet are the worst!

 

 

 That has to be easier than finding EEEE - width shoes,

Posted

You know what they say about the size of your feet!

--------------------------------------------------------------

 

Big shoes Rolando, big shoes

  • 2 weeks later...
Posted

Just received an email from New Balance.  They received my shoes and sent out a pair of replacement shoes today.  Will receive them in 7-10 days.  Even allowed me to change from the 460MBK to the 460MBW.  Very happy with the process.

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