Ump-Attire.com Service Guarantee

[humanbackstop19]

I purchased a mask from Ump-Attire.com in March. Wore it maybe 25 times they spring/summer.  Without going into the specs of the mask (though will say it was $100+), I recently noticed it had a 2 cracks after a game in which I did not take a direct hit. I was puzzled how it could have happened. I loved the mask and had taken several direct hits before with no apparent damage! So, I reached out to Ump-Attire.com's customer service and asked how strong they were about their 100% satisfaction guarantee on the site and further explained the issue with the mask.  By the next business day I received a response that I could send the mask in for inspection and if it was deemed defective they would contact me with further instructions. I sent the mask in and received another email simply asking me if I'd like a replacement or another product free of charge. Within minutes and a few more exchanges, no questions asked, a replacement was ordered and on its way priority mail free of charge!  100% SATISFACTION GUARANTEE fulfilled by Ump-Attire.com! Thank You x a million! 

[MadMax]

3 hours ago, humanbackstop19 said:

I purchased a mask from Ump-Attire.com in March. Wore it maybe 25 times they spring/summer.  Without going into the specs of the mask (though will say it was $100+), I recently noticed it had a 2 cracks after a game in which I did not take a direct hit. I was puzzled how it could have happened. I loved the mask and had taken several direct hits before with no apparent damage!

Ruh-roh, Raggy!

Based on your endorsement of another recent post on here, my guess is we're talking about a Wilson DynaLite, and when you further say it was $100+, that extends my guess to lean towards it being an Aluminum one.

If that is true, call me Not Surprised.

Aluminum doesn't bend, at least not to the same degree as Steel or Titanium. Like Titanium, it has low density (mass) and forms an oxidation layer on its surface (skin) shortly after exposure. This is why the two metals don't corrode or decay. This oxidation layer also hampers welding, requiring swift, precise, focused welds done with careful attention to time and temperature. Sometimes, when a manufacturer is in a rush to produce a mass quantity, these welds are not consistently perfected.

Due to aluminum's low density and resistance to deform, that impacting force has to be transferred somewhere. Eventually, it gets transferred to the pads, and then anything left over goes to your face, but what's the first thing that gets it? Yup, the welds. And if there is no elasticity in the welds, they develop cracks. And once aluminum cracks, it will shear (or shatter).

Don't think that this doesn't affect Diamond aluminum masks either, because it does – I've got three weld-busted Diamond DFM's here to prove it.