CAT sports nightmare

[martyjmprescott]

Has anyone had any problems with this company? I ordered a Wilson Dyna Lite mask with deerskin pads. It didn't come in a week or so and I called them to inquire about my mask. The person on the phone said he emailed me and told me that the mask had to be ordered through another company and they would send it directly to me. I did not receive an email as he stated. He then said he would send me a email the following day about an estimated delivery date. Of course, I never rec'd an email. Today, I called and there was no answer or voice mail and they also didn't answer a follow up email. Going on three weeks and I'm getting pretty frustrated. In hind sight, I should have ordered from Ump Attire and spent the extra ten bucks. You get what you pay for as the saying goes. Learning the hard way.

[sgvump]

I once ordered from this company. Their customer service is not best. It took them a week after my order to e-mail me telling me that the product was on back order for a couple weeks. I then called and they told me the same thing about them having to order the product from the manufacturer. I immediatly canceled my order. Ump-attire is the best I've dealt with!

Edited September 14, 2010 by sgvump

[boyinr]

I did have a similar experiance with a defective item I had return. It took weeks and weeks (close to 6-8 if I recall) of follow up on my part. They finally issued me a refund check. They do have very good prices (I did save about approx. 20% on my order) and they did ship the original order quickly. The person I dealt with (Joey) was always very polite, apolgetic and friendly. I have had much better service from other retailers. I might order from them again but, only after I talked to them on the phone to establish my expections.

Edited September 16, 2010 by boyinr

[martyjmprescott]

Joey is taking care of the problem finally. By the time my mask gets to me it will have been ONE month. Offered a discount and free shipping to make up for problem. I'm not impressed with this company. I am glad that I wasn't needing this mask immediately.

[mstaylor]

I have ordered from over the years and never had a problem.

[midmoump]

I recommend you write a review/description in the Umpire Supplier Reviews section of Umpire-Empire. Warren provides us with a great opportunity to share our on-line buying experiences with our fellow umpires. Sorry to hear about your problem.

Pete