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Found 1 result

  1. So after years of wanting a plate coat but not willing to pull the trigger because of the price, I finally bit the bullet and placed an order with Honigs the first week in January for a B3S Plate Coat. I could just imagine putting it on for the first time with my Honigs Poly Wools and perfectly shined New Balance plate shoes - it would be like putting on a tuxedo! First class all the way! At least that is my opinion... To be fair, Honigs web site says "Plate coats are for sale by special order only. Delivery typically takes 12 weeks. Special order item - non-returnable." When I placed the order on the phone, I was told 8-12 weeks for delivery. While I hoped that it would come in 8 weeks, I expected 12 and did not start calling Honigs to find out the status until the full 3 months had passed. That is when the situation went from bad to WORSE. I understand that Honigs outsources the product and thus have little control on when the coat comes to them. However, they have full control over their customer service. I sent 3 e-mails to which I never received a response. I placed 5 calls to the Michigan office looking for someone who could update me on this. Each time I was told "let me check on that and I will call you back." I NEVER RECEIVED A CALL BACK IN ANY INSTANCE, which is unacceptable under any circumstance. Finally on call 6 (today) I was told that the coat should be at Honigs within 7-10 days. So here is the timeline I have been dealing with: January 7 - Order placed March 4 - 8 week point (Longshot - but based on Honigs statement on the phone, the first date that my coat might arrive) April 1 - 12 weeks since order was placed. First tried to contact Honigs via email April 6 - First call placed to Honigs April 23 - 6th call placed to Honigs. Told to expect 7-10 more days before it arrives at Michigan office. I expect this is business days and not calendar days. If I give Honigs the benefit of the doubt and it takes only 7 calendar days to get to the Michigan office, then 3 business days to ship to South Carolina, the earliest I might have it is May 5th. However, I think it is reasonable to expect at this point that the date will more likely be May 12th or beyond. That is 125 days, or just shy of 18 weeks!!!! And the best that Honigs will offer me is a $20 gift certificate towards my next purchase. Yep. Twenty whole dollars! Needless to say, Honigs will never see another penny from me. And if anyone out there has been looking for a 44 Long plate coat, keep your eyes on ebay. I'll even put the Honigs gift certificate in the pocket for you! By the way, the average temperature in South Carolina on May 12th is 83 degrees.
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