I'm struggling with Ump-Attire and am looking for help sorting an issue.
I ordered two pairs of Smitty Poly Spandex pants in charcoal gray. One was a pair of plate pants. One was a pair of the new tapered base pants. They are totally different colors. In the picture, the plate pants, on the right, are the charcoal I expected, and the base pants are the lighter, textured ones. I am required to wear charcoal so I went about getting them replaced.
I've tried working with Ump-attire customer service, but they just say send the base pants back and we'll send you the correct ones. I've done that twice, with notes explaining, and I'm back where I started with a light gray textured version of the tapered pants. Before I send them back a third, I wanted to ask for your help.
My questions: Am I going crazy or does Ump-Attire keep screwing up? In other words, is this lighter gray textured base pant (tag has SMITTYBBS364CG34) just the new charcoal gray for the tapered version of the pant (and I need to order the standard pant to get "true" charcoal)? Or am I getting sent a new version of "Textured Poly Spandex Fabric Matches Polyester Pant Color" and that is why it is lighter? Or is this actually the heather gray? Has anyone gotten these tapered base pants in a true charcoal?
Thank you for any insight you may have!!