I paid the $25 for reprogramming on Sunday (JAN 22) and within minutes received a shipping label to send it in, plus the tracking number for the return. Put it in the mail on Monday morning. Based on the tracking info, Ref Smart received it, reprogrammed it, and shipped it back to me all on Wednesday. It is scheduled to be delivered by Monday, but would not be surprised for it to get back early. Can't beat a one week turn around.