I also am disappointed with Outwest due to lack of customer service and accountability. I had a problem back when they did the “sale” on plate coats for Black Friday. I ordered one and when I finally got it in late January, the size was way off so I emailed, giving him a chance to make it right.. I got a response basically sweeping aside my concerns and ending the conversation, so I left a review that I didn’t recommend them for others to buy from. He was quick to respond to that though, directly to my messenger, trying to bully me for leaving a bad recommendation/review.
I don’t trust them and will never do business with them again. I hope to show others their true colors and they are really just out to make another dollar, not the service aspect they try to present. Ump-attire is always my go to supplier and I trust them over any others! Thank you to @JimKirk and the rest of his crew that take care of all of us!