Jump to content

Recommended Posts

To All,

  Another fantastic experience with customer service associated with our chosen Profession/Hobby! 

I ordered the All-Star MVP2510m (small head) Catcher/Umpire helmet on Sunday of this week (3/6/17).  I received the helmet today (3/10/17). 
After examination of the helmet I discovered a gouge in the plastic. Almost as if they started to drill the hole for the screw in the wrong place, and purple paint on the silver guard. 

I contacted All-Star and spoke to Lisa. She had me send her the pictures of the defects. I let them know that I intended to use the mask as is on Tuesday. The spots aren't detrimental to the functionality of the mask. I just wanted to let them know, so they can be aware incase someone else has something like this. 

They advised me that they are sending me a new helmet and I can keep this one as a backup. Between All-Star and Force3, they have made this years experiences amazing getting ready for season and during the start of this season. 

 unnamed.jpg

 

http://all-starsports.com/mvp2500m.html

Thanks All-Star!!

Brent

  • Like 4

Share this post


Link to post
Share on other sites
38 minutes ago, Umpire_ar said:

To All,

  Another fantastic experience with customer service associated with our chosen Profession/Hobby! 

I ordered the All-Star MVP2510m (small head) Catcher/Umpire helmet on Sunday of this week (3/6/17).  I received the helmet today (3/10/17). 
After examination of the helmet I discovered a gouge in the plastic. Almost as if they started to drill the hole for the screw in the wrong place, and purple paint on the silver guard. 

I contacted All-Star and spoke to Lisa. She had me send her the pictures of the defects. I let them know that I intended to use the mask as is on Tuesday. The spots aren't detrimental to the functionality of the mask. I just wanted to let them know, so they can be aware incase someone else has something like this. 

They advised me that they are sending me a new helmet and I can keep this one as a backup. Between All-Star and Force3, they have made this years experiences amazing getting ready for season and during the start of this season. 

 unnamed.jpg

 

http://all-starsports.com/mvp2500m.html

Thanks All-Star!!

Brent

OUTSTANDING!

Share this post


Link to post
Share on other sites

Yup, @Umpire_ar, I can vouch for All-Star's integrity. Both @JaxRolo and I have FM4000's get bent bars off foul balls. Just by contacting All-Star, they requested photos of the bend, and after reviewing them, they sent out a new frame free of charge.

Now, if we can get the Big Gold "W" to do something even remotely on par with All-Star and Force3, we'd see umpire protection advance by leaps and bounds.

  • Like 1

Share this post


Link to post
Share on other sites
Yup, [mention=4453]Umpire_ar[/mention], I can vouch for All-Star's integrity. Both [mention=1097]JaxRolo[/mention] and I have FM4000's get bent bars off foul balls. Just by contacting All-Star, they requested photos of the bend, and after reviewing them, they sent out a new frame free of charge.
Now, if we can get the Big Gold "W" to do something even remotely on par with All-Star and Force3, we'd see umpire protection advance by leaps and bounds.


Yep picture sent and I got a new one.

Share this post


Link to post
Share on other sites
On Fri Mar 10 2017 at 2:13 PM, Umpire_ar said:

@MadMax I don't know much about the Big W but I am going to buy from @All-Star Sports and Force3. Now if I could only find some 15" Leg Guards. 

I believe that both Force3 (14.5") and All Star (not currently in stock at UAl have shin guards in that size. 

https://www.ump-attire.com/Baseball-Umpire-Equipment/Gear-Footwear/Shin-Guards/F3-LG_Force3-Ultimate-Umpire-Shin-Guards

Would be nice to have an all star rep on these boards to pass on info.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Similar Content

    • By sd181612
      Looking to trade unused Wilson mask since I don't see myself putting it to use in the near future.
      Thanks!
      oji185]
       
    • By gnhbua93
      Up for sale the following items:
      1 Wilson A3009x - with wrap around pads
      1 Wilson A3009 - with wrap around pads
      2 Wilson A3077 steel powder coated in shiny black by Mask-It Sports - in excellent condition
      2 Wilson A3077 titanium - in excellent condition
      2 Wilson Platinum shin guards 18.5" -  1 in very good condition 1 in excellent condition
      1 Gerry Davis 17.5" Original shin guards - in excellent condition
      1 Gerry Davis 17.5" new version shin guards - brand new in package
      1 Honig's shin guards 19" - in excellent condition
      1 Vintage WV Gold M/L - in excellent condition
      1 Wilson umpire equipment bag - in very good condition
      1 Wilson catcher equipment bag - in very good condition
      1 FUL bag - brand new in the box
      3 Tan Team Wendy pads - in excellent condition
      2 Wilson A3815 wrap around tan pads - in excellent condition
      2 Nike pads navy blue - brand new
      2 Wilson foam pads - brand new
      1 New Balance 950 B/W mid cut base shoe 11.5 EEEE - brand new
      1 New Balance 450 B/W 450 plate shoe 14 EEEE - in brand new
      1 New Balance 450 B/W 450 plate shoe 14 D - in good condition
      1 Mizuno Japan 2QA-122 - in excellent condition
      1 Mizuno Japan 2QA-129 - in excellent condition
      1 navy blue plate coat 44L - in new condition
      1 New Balance T550 low cut base shoe 13 D with an additional New Balance sure lace 54" in black  - brand new
      All the items in brand new, excellent or very good condition. Prices to be determined later. PayPal Friends and Family. Seller pays shipping.
       
       
       
    • By gnhbua93
      If this doesn't convince you, I don't know what will.
       
      medium.MOV
    • By Thunderheads
      Ok ...here we go ...
      I found an old West Vest frame on ebay last year.  I had it fixed (right upper ear) and powder coated by Tony at Mask-it a dull-ish plain old non-metallic gray which I think turned out great.  I used this frame last year for high school as you see in the photo (Michigan is still Navy required).
      I'm keeping everything but the frame.  I've got more than $50 into this right now, but I'll let it go for $50.  PM me if interesting (frame only)
      Paypal friends and family
       

    • By MadMax
      This past year, Wilson ended production of the Shock FX line of Hockey Style masks. While technically progressive, the unit represented a customer service headache for Wilson and a marketing dud when put up against the more sculpted, more rugged, and yet less expensive All-Star System7 series and Easton M series. With cages being bent by impacts, or the shocks becoming fouled up by constant frequent tossings or hurlings to the ground by catchers, more than a few were being sent back to be replaced by all-new units. At one time, Wilson did offer a replacement cage alone, but that option was quickly exhausted. Then, with a substantial portion of their production run going to replace returned units, the Shock FX wasn't generating a sufficient profit margin. Thus, last year, Wilson debuted the Pro Stock HSM, which is a great catchers HSM, as it is very sleek and looks like an even more sculpted and tapered All-Star System7.
      But where does that leave Shock FX users? As far as umpires were concerned, the Shock FX was a rather well-designed and accommodating HSM, offering very good viewing space and the critical stand-off distance – supplemented by the shock suspension – necessary for good forward protection. It wasn't too heavy of a unit either, all things considered, but did have some shortcomings that could have been addressed and remedied in subsequent versions. The leather pads would unfortunately retain oils and grime, and made laundering and cleaning a challenge; to their credit, Wilson did offer a replacement pad set (still may, but supplies are likely limited). Then, of course, no cage is impervious to the tremendous energy that a ball potentially carries, and the cages would get bent. Compounding this was Wilson's dalliance into titanium which, while lighter and thinner than steel, cost a substantial amount more and were "impossible" for Wilson and the average user to repair. So while Wilson was closing the line down, and supplies of replacement parts dwindled, the response back to users became, "Sorry, you'll have to purchase another one".
      Frustrating, to say the least. Especially when a retail Shock FX was $150 - $200 and a retail All-Star System7 was $115 - $150.
      Well good folks, that bent-up Shock FX can get a new lease on life. Mask-It can make repairs on the cages of the Shock FX, as the cage does remove rather easily. Two screws – one at the forehead, one at the chin – hold the cage in place, then the cage merely slides forward and free of its shock-&-spring suspension. Take note of how the parts are arranged, put them in a zip-lock bag or a jar, and then send the cage alone to Tony and his crew at Mask-It. The one they just did for @KenBAZ had a fairly large dent in the eyebrow region, and the paint was long gone to corrosion. Mask-It not only trued the mask back up, but filed the bar ends smooth (before, they were blunt and sharp) and gave it a powdercoat job in Liquid Gunmetal – one of the sexiest colors in their palette.

      Looks good as new, doesn't it? It came to $40, but it sure does beat trying to find and purchase a new one!
      Oh, I do recommend wrapping the four mounting posts in masking tape. I forgot to, and suddenly remembered an episode of American Chopper wherein powdercoat was applied to the sleeve mountings of the front fork, and they had to file and grind it off to get the fork struts in. Same thing here, I had to file the powdercoat off the four mounting posts so the springs and bushings would fit.
×