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Showing results for tags 'customer service'.
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To All, Another fantastic experience with customer service associated with our chosen Profession/Hobby! I ordered the All-Star MVP2510m (small head) Catcher/Umpire helmet on Sunday of this week (3/6/17). I received the helmet today (3/10/17). After examination of the helmet I discovered a gouge in the plastic. Almost as if they started to drill the hole for the screw in the wrong place, and purple paint on the silver guard. I contacted All-Star and spoke to Lisa. She had me send her the pictures of the defects. I let them know that I intended to use the mask as is on Tuesday. The spots aren't detrimental to the functionality of the mask. I just wanted to let them know, so they can be aware incase someone else has something like this. They advised me that they are sending me a new helmet and I can keep this one as a backup. Between All-Star and Force3, they have made this years experiences amazing getting ready for season and during the start of this season. http://all-starsports.com/mvp2500m.html Thanks All-Star!! Brent
To All, I just had an amazing experience with Force3 Customer Service. I needed to get a replacement piece for one of the shoulder pads on a CP I am testing out (Potentially purchasing). They are sending me a replacement "SET" of shoulder pads and not just the one strap I needed. Also requested the metal piece that the harness straps thread through since the one on this is rusted (Prevention on strap fray). They are sending a new harness. Best of all of this, no charge to me. I couldn't believe my ears when Jason from Force3 said "No Charge". I haven't been a prior patron of Force3 gear, but if they take care of their customers like this in all aspects I sure am now!! This is the link to the current CP. I have the prior model. http://www.force3progear.com/product/unequal-ultimate-chest-protector/ Brent Rowe CAUA Umpire Arkansas
Thunderheads posted a topic in Umpire EquipmentWOW,... Three weeks ago I left messages in both email and voice mail form with an ordering question for Officials Choice. To this day I've received absolutely NOTHING!!! ZERO, ZILCH, ...NADA! But, ..I guess with the economy being so good, ...they don't need the business, right?! ::' /> :FIRE: