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To All, Another fantastic experience with customer service associated with our chosen Profession/Hobby! I ordered the All-Star MVP2510m (small head) Catcher/Umpire helmet on Sunday of this week (3/6/17). I received the helmet today (3/10/17). After examination of the helmet I discovered a gouge in the plastic. Almost as if they started to drill the hole for the screw in the wrong place, and purple paint on the silver guard. I contacted All-Star and spoke to Lisa. She had me send her the pictures of the defects. I let them know that I intended to use the mask as is on Tuesday. The spots aren't detrimental to the functionality of the mask. I just wanted to let them know, so they can be aware incase someone else has something like this. They advised me that they are sending me a new helmet and I can keep this one as a backup. Between All-Star and Force3, they have made this years experiences amazing getting ready for season and during the start of this season. http://all-starsports.com/mvp2500m.html Thanks All-Star!! Brent